Privacy Policy
Last updated: July 18, 2026
This Privacy Policy describes how MoyChay Atlanta LLC (“MoyChay Atlanta,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
Our online store is hosted on the Shopify ecommerce platform.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Information You Provide
- name;
- billing and shipping address;
- email address;
- telephone number;
- customer account information;
- order and purchase information;
- communications sent to us;
- newsletter and marketing preferences.
Payment Information
Payments are processed through Shopify and available payment service providers. We generally do not receive or store complete payment card numbers.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect:
- IP address;
- browser and device type;
- operating system;
- pages and products viewed;
- dates and times of visits;
- referring website;
- website interactions;
- cookie and device identifiers;
- approximate geographic location;
- website performance and diagnostic information.
For more information, please review our Cookie Policy.
2. How We Use Personal Information
We may use personal information to:
- process and fulfill orders;
- collect and process payments;
- arrange shipping through USPS;
- send order confirmations and delivery updates;
- manage returns, refunds, damaged items, and customer support requests;
- create and manage customer accounts;
- provide and improve our website and services;
- measure website traffic and performance;
- prevent fraud, misuse, and security incidents;
- comply with legal and regulatory obligations;
- send newsletters and promotional communications when you have chosen to subscribe.
3. Google Analytics
We use Google Analytics 4 to understand how visitors use our website.
Google Analytics may collect information about:
- pages and products viewed;
- website interactions;
- session duration;
- browser and device information;
- referral information;
- approximate geographic location;
- cookie and device identifiers.
Where required by applicable law, Google Analytics is activated only after you consent to analytics cookies.
You can reject or withdraw consent for analytics cookies through our cookie banner or Cookie Preferences tool.
4. Email Marketing
If you choose to subscribe, we may send you newsletters, product information, offers, and other promotional communications.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at atlanta@moychay.com.
Unsubscribing from promotional emails does not prevent us from sending transactional messages related to your orders, account, payments, or customer service requests.
5. How We Share Personal Information
We may disclose personal information to service providers that help us operate our business, including:
- Shopify;
- payment processors;
- USPS and shipping service providers;
- Google Analytics;
- email and marketing service providers;
- fraud prevention and security providers;
- IT, hosting, and technical support providers;
- professional advisers and legal service providers.
These providers may process personal information only as necessary to provide services to us or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to:
- comply with law, legal process, or government requests;
- protect our rights, customers, employees, or property;
- investigate fraud, security incidents, or violations of our policies;
- complete a merger, acquisition, financing, restructuring, or sale of business assets.
6. Shopify
Our store is hosted by Shopify, which provides the ecommerce infrastructure used to display products, manage customer accounts, process orders, and operate checkout.
Shopify may process personal information as our service provider and, in certain circumstances, for its own purposes as described in Shopify’s privacy documentation.
Your information may be processed through Shopify systems and infrastructure located in the United States, Canada, or other countries where Shopify and its service providers operate.
7. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money.
Certain analytics, advertising, or ecommerce technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws, even when no money is exchanged.
Where applicable, you may submit an opt-out request through the Your Privacy Choices link in the website footer.
Where supported by our platform and required by law, we may also recognize browser-based privacy preference signals such as Global Privacy Control.
8. Cookies and Consent
We use cookies and similar technologies for:
- shopping cart and checkout functionality;
- customer accounts;
- security and fraud prevention;
- privacy preference management;
- website analytics and performance.
Where required by applicable law, non-essential cookies are used only after you provide consent.
You can change your preferences at any time through the Cookie Preferences link in the website footer.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- fulfill orders;
- provide customer service;
- maintain business and tax records;
- resolve disputes;
- prevent fraud;
- comply with legal obligations;
- enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- request a portable copy of personal information;
- restrict or object to certain processing;
- withdraw consent;
- opt out of targeted advertising, sale, or sharing where applicable;
- appeal a decision regarding a privacy request where required by law;
- submit a complaint to an applicable privacy or data protection authority.
To exercise your rights, contact us at atlanta@moychay.com.
We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
11. International Visitors
Our products are currently shipped only within the United States. However, visitors may access our website from other countries.
If you access the website from outside the United States, your personal information may be transferred to and processed in the United States and other countries where our service providers operate.
Where required, appropriate safeguards may be used for international data transfers.
12. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
13. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, network, storage system, or transmission method can be guaranteed to be completely secure.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- our services and business practices;
- Shopify or other service providers;
- the technologies used on our website;
- applicable legal or regulatory requirements.
The updated Privacy Policy will be published on this page with a revised “Last updated” date.
16. Contact Us
For questions, concerns, or privacy requests, contact us at:
MoyChay Atlanta LLC
6206 Santa Fe Pkwy
Atlanta, GA 30350
United States
Email: atlanta@moychay.com
